Retail CRM Software - Manage all your stores at One place from any Device
Having spoken of the benefits retail management system offer you, its pretty clear that a fully integrated retail management system can provide a genuine omni-channel experience for customers.
Efficient retail CRM systems help you to track all the stages in the sales process, make strategic planning decisions and market goods or services better. It facilitates business transactions, eliminates communication hurdles, and empowers the sales representatives to increase productivity and convert leads into deals.

Following are some prime features to be considered in a retail CRM software -

Customer management 

Cloud based retail CRM solution stores all the customer information like their last purchase, business cards, phone numbers etc to provide you a detailed customer data management with 360 Degree view of customers 24/7. It helps identify valuable customers and allows executives to follow client interactions. 

Comprehensive product management

This feature covers up many important assistive features like
stock/inventory management
Price management with different tax structure
Multiple packaging management for managing the SKUs effectively
Barcode management
Invoice generation
Material Requisition and issues
Wastage entry and more.

Multi store management

This software saves you time, effort and cost of managing your multiple stores with its multi store management feature. 


User friendly and attractive dashboards place the key figures afront. Real-time performance data can be used to optimise trading, inventory allocation and staffing. You can display important facs and figures like Sales order, 
Store, Inventory, Receipt etc.

Receivable / Payables management 

This helps manage receivables and payables effectively like

Recipt management
Supplier invoicing
Payments to suppliers
Purchase return
cash memos
Payment reconciliation etc

Analytics and reporting 

Accurate forecasting helps generate sales better, tracking trends in purchasing and customer behavior.

Document management and archiving 

This module allows to store and share all important documents in a central location with an easy access from any location, at any time and by using remote devices.

Campaigns and Upsales management

CRM systems provide a great feature of bringing up related products during a transaction allowing sales staff to make appropriate recommendations to the customer. This module also halps you Manage suspect group, Campaign Mailer creation and sending to segmented customers, Manage campaigns phases etc.

Secure payment

Cloud based CRM offers secure ayment options. you can give your customers flexible payment choices by allowing them to pay for one traction using multiple tenders (cash, credit card, vouchers) as per their convenience.

Other than the above mentioned, you can also integrate staff management, internal messaging, calendar and scheduling features in your custom developed customer relationship management software. This is the beauty of having a custom built application/software that our team is trained and well experienced to make the best combination of features to develop an effective solution to suit your requirements.

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